Thursday, February 14, 2013

What We'd Say If There Were No Filter

Sometimes we Badly Behaving Veterinarians want to take the PC, friendly, don't-want-to-hurt-anyone's-feelings filter off and just say what we're really thinking. You may think you know a blunt veterinarian, but trust me, what you think is bluntness from your veterinarian is toned down significantly. By definition we have a good measure of compassion, despite what some of the public may believe. We really want to be nice, and we often accomplish our goal.

But what if we just quit caring about what came out of our mouths? What if the thoughts that were circulating in our heads actually came out in the exam rooms or over the telephone or in the stall?

They may sound something like this:
  • "Yes, I believe it's Fluffy's time. In fact, I believe his time was 6 months ago, but you selfishly held on to him thinking that because he could still walk (sort of) that everything was okay, despite his trenchmouth, progressing heart disease, urinary and fecal incontinence, and growing, ulcerated seeping masses (yes, plural) on his eyelids."

  • "Yes, your dog dying COULD have been prevented. I told you at every appointment for the past 2 years that he had a heart murmur, and you wouldn't let me do anything about it. Now his heart is totally trashed and he drowned in his own fluids overnight. Sounds like a peaceful way to go. Not."

  • "Did you ever think about the fact that maybe the reason your horse's feet are shot has something to do with the fact that you house him standing in his own feces without so much as mucking things out every couple of days in the least?"

  • "Oh, no. Your dog's obesity has nothing to do with all of the pizza, potato chips, Oreos and cheeseburgers you feed him. Those are just fine. In fact, just disregard all of the helpful advice I just gave you about how to avoid orthopedic and metabolic disaster and just keep on doing what you're doing."

  • "Stop griping about my fees. So you chose to get a bunch of goats that have no ability to provide a financial return for you, is that my problem? My time and services cost money, and your tieing up my phone line asking for free advice is starting to piss me off!"

  • "I'd appreciate it if you wouldn't take out your feelings that stem from a crappy home life, fruitless marriage, and sour work environment out on me. I actually like what I do for a living, and I enjoy going to work every day... when I'm not getting grief from the public."

  • "Your cat is a walking skeleton because you put off care for her. She's skin and bones because you were afraid to hear bad news, and now all I can say is that she's 'this' close to death and she's been suffering for a good long time."

  • "You got a what?! What about your past experiences with animals makes you think that was a good idea?"

  • "If his leg didn't hurt, he'd be using it normally, don't you think?

  • "You're not a breeder. Breeders seek to select good traits in their lines and work to eliminate undesirable traits. You simply arrange for animals to have sex."
And before you think I'm 100% doom-and-gloom, sometimes I want to say this to some clients:
  • "You, my friend, are the best client I could imagine as a veterinarian. I wish more could be like you. You'd think your behavior, and the care that you provide for your pets would be routine and common sense and common knowledge, but you'd be wrong. You're the cream of the crop and most of my clients think they take as good of care for their pets as you do, but they're wrong. They don't, and it's not even close."

You're probably asking why I don't say that, and the truth is, at times, very few and far between, I have. But I can't let word get out that I'm saying good things to some and not to others. "Why didn't Dr. V.B.Badly say that to me? Does he hate me? Does he think I'm a crappy pet owner? I knew there was something bad about him! I can't stand Dr. Badly!!!" And things would just spiral out of control.

But I digress. Vets! Techs! What is it that you find yourself wanting to say in an exam room, but you then find yourself biting your tongue because it's just the right thing to do?

27 comments:

  1. I used to hand out breath mints in my office to select patients.

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  2. 1. I don't care how cheap the "no bells and whistles" clinic is down the road.
    2. I don't care what your ::insert breed:: veterinarian said, go there then.
    3. We have lives too and don't want to be here waiting for you to pick up your pet because you just left the beach.

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  3. "Why sure I'll eat 700 dollars of diagnostics and lifesaving measures on your aggressive, flea ridden, blocked cat because you are a good christian and times are tough. Never mind that I don't drive a Lexus (like the one you pulled up in) or have the latest iPhone (like the one that you whipped out during my exam). Because I am a vet I can obviously afford to absorb the cost because you are just so damn special and don't deserve all this trouble.

    Not.

    Look, just be honest- what is the cat worth to you? Because he's presently only worth of the cost of a peaceful euthanasia to me. If you want me to save him (maybe) then sell something, borrow money, or get care credit and stop wasting my time and his dignity".

    (Yesterday was a rough day, can you tell?)

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  4. What I would have done in this situation is treat my pets illness in a timely and effective manner. If I had been in a coma for a year and awoke to find my four legged friend in this advanced and hopeless state of decrepitance, then I would euthanize. If you insist on assuaging your guilty conscience by having me perform futile treatment I will try to at least keep snookums on enough opiates to make it bearable.

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  5. "Why the fuck should I care that you have five kids to feed? You chose to have kids. You also chose to have a dog of a breed that is pretty much guaranteed to have spinal disease at some point. You chose not to insure your dog. I had no influence on any of your decisions. But somehow I'm now responsible that you can't afford the required treatment?
    I don't think so."

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  6. 1. "Sure you love your pet like a family member. I'm sorry you can only scrape together $100 for this serious/annoying/longstanding problem. No, I can't help you at or below cost. No, I really don't want to hold your hand on the phone twice a day, half an hour each conversation, for the next month. I guess I'm not a nice person. I guess I suck. Tell me again how you're going to trash me on Facebook."

    2. "It's okay that you didn't follow any of my recommendations. I won't criticize you for allowing your animal to suffer for days because you didn't want to be charged an emergency fee because that's a rip-off. Sure, I'll hug you and cry with you and send you a sympathy card and a dozen roses after I euthanize your pet, because I should, because I love animals. No, I won't come after you in small claims court or send the collections agent when your check bounces."

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  7. Wait. We're NOT supposed to say those things?! Oops.
    You know that little thing inside your head that tells you maybe you shouldn't say that out loud?
    Yeah, I don't have one of those.

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  8. Just a (assistant) trainer here - I wish... I WISH... I could tell people their dogs are dangerously obese.

    I WISH I could tell them to go home and get that extra 20 pounds off their dog before they come back to do agility with them.

    Some of these poor animals! They are doing the best they can but they are dragging all that weight over jumps and up and down the A-frame and I suffer watching them.

    I do suggest raw veggies for treats, and watching they don't get table scraps. But you all know how well that goes over.

    My favorite? The client that visibly bristles and tells me MY VET THINKS THIS WEIGHT IS JUST FINE. I'm torn between rolling my eyes and looking them dead on serious and saying: You Need To Get A Better Vet.

    No. I don't think it's the vets. I surely hope there aren't vets out there advocating this type of pet weight.

    Sigh.

    ReplyDelete
    Replies
    1. I understand that you're just an assistant, and don't set policy - but hopefully your boss will come to realize that if you refuse to let people come play agility until they get the weight off their dog (alternatively, restrict them to beginner level classes, with height restricted to 4" or 8" and no or lowered contacts) it DOES WORK! In my experience, it's the only thing that really will get people to get the weight off their dogs.

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    2. As a vet, one thing I've learned is that most vets don't say half the things the owner thinks they did. I usually take "my previous vet didn't think it was a problem" to mean "my previous vet gave up explicitly stating that it was a problem after years of appts in which I blew him off"

      Delete
  9. Your dog was not abused as a puppy before you got him. He snarls, snaps and bites people because you let him and you have never trained him to be anything other than an ill-tempered shark. He shakes because he is untrained. He is fearful because he is untrained. He needs to wear a muzzle because he is untrained.




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    Replies
    1. The dog probably was abused by the breeder, by being sent to its new home at 5-6 weeks of age rather than 8-10 weeks! Seriously what do people think when they say that about dogs they purchased from a backyard breeder at 4-6 weeks of age??? How does one "abuse" a 10 ounce multi- poo puppy without killing it????? Train your dogs people!!!! And use my simple "One Order of Magnitude Will Do Ya" method when selecting that pup, ie: non-brachecephalic breeds with a target adult weight between 10&100# have much less of a chance of breaking the bank with vet bills than Teacup yor-chi-poma-doodles or Irish wolf hounds!

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  10. I am not staying late to see your dog (and being late to pick up my children from the babysitter) BECAUSE of you. I'm doing it IN SPITE of you, because your dog needed his broken leg looked at last week when it happened and I won't be able to sleep tonight knowing he's in pain.

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  11. 1) Your pet store puppy is over priced and bears only a nominal resemblance to his breed while you have repeatedly shown yourself to be only interested in providing the most basic medical care for her under duress. While choosing to breed her is completely unsurprising given your demonstrated lack of foresight, it would be a waste for everyone involved.

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    Replies
    1. LOL My thoughts exactly.

      Mine would be "Your Chi-Poo-Doodle is not a "purebred" anything. He is a mutt. What's more is you could have went to the shelter and got a much more interesting mutt for 1/10th of what you paid for him."

      "Oh, your Doodle-thing is hypoallergenic? Ya know what else is hypoallergenic. A fucking Poodle, without the BYB support."

      I swear, whoever is selling the idea of these things to the public has got the best marketing plan EVAH!!!. Ever "Doodle" I've ever met has been 1) a disaster, 2) insane and 3) ill mannered.

      Oh, and we now have mini-golden-doodles and mini- labradoodles. Mini poodles bred to labs or goldens. ::le sigh::

      June Clever

      Delete
  12. These aren't vet-related filtering, but I would love to say these out loud (sometimes I get to do a version of them):

    1. Your cat is not a leased vehicle, so no, you can't trade your medical disaster of a senior cat in on a kitten. Take your cat to the vet.

    2. You are an emotional wasteland who should never be given the care of any creature - as they stand there with an animal who has obviously been suffering for some time - all while their 18 children run screaming around the shelter trying to hit cats, volunteers, staff and anyone else in their way.

    3. So you can't afford an adoption/surrender fee of $100, even though you drove up in a bmw and your clothes are designer? Seriously, how much of an a** can you be? You do realize you are in public?

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    Replies
    1. Ugh. I love the "can't afford the adoption fee" people. Some of these people are the ones who come in with the $600 pet store puppy because, they tell me proudly, "unlike the shelter, they let me buy on credit!"

      They inevitably can't afford shots or neutering or, heaven forbid, any treatment for anything. Guess what? You can't afford a dog!

      Delete
    2. Wow, I hadn't heard the "let me buy on credit" response. It's very frustrating because I will inevitably see that dog getting surrendered unneutered, untrained, and usually with some unresolved medical issue.

      The upside is those we get invariably turn out to be really nice dogs once they are snipped, trained, and treated. :)

      Delete
  13. Put the phone AWAY, pay ATTENTION to what we are doing, and LISTEN to me when I'm talking to you.

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  14. Groomer here....
    YOU are the reason your malteese-shitzu (or Multi-shit as I call them) is a f-ing psycho and needs to be muzzled to be clipped. It was YOUR fault I had to clip to the skin, YOUR fault it had a grass seed that had festered in its armpit, YOUR fault the poor, angry, frightened, little bastard now looks like a hairless rat and damn right I will charge you an extra $20!
    You telling me your 2 entire male has never been clipped before and refuses to be brushed DOES NOT make me sympathetic. Further more, you are an ignorant arse if you "didn't realize this breed needed regular clipping".
    Train your dog, neuter your dog and don't let it piss in my shop again!!!
    If you can't brush it, how the fuck can I??!!

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  15. In response to the classic "what would you do" question. Not let my pet into this condition before seeking care. Not be financially unable to care for my pet.

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  16. To reprise another comment on a different post, regarding "My breeder said [insert insanity here]."
    "Would you take gynecological advice from a pimp?"

    and of course, any thousand variations on "I told you so."

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  17. "No, your dog's bad behaviour isn't due to a bad experience. It's due to the fact that you treat it like a child and not a dog. Set some freaking boundaries for crying out loud."
    "When I say your dog really should lose weight, I mean it resembles a coffee table more than it does a dog."
    "Stop telling your dog 'It's ok!' when it's acting like a complete piranha. It's NOT OK."
    "I really don't care if your new puppy is keeping you up all night with its crying. It certainly won't get better if you keep sleeping next to the kennel with your fingers through the bars. I hope you enjoy the next 10+ years of the separation anxiety you're creating!"

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  18. Oh, you're one of our best clients that has been coming to us since the practice opened and a personal friend of the vets? Let's look in your chart, shall we? We have only seen 2 of your 6 pets. The first one was 8 years ago, a puppy for his first set of puppy vaccines and we haven't seen him since. The second was 3 years ago, a blocked tom cat that had been sick for 5 days. As I recall, you walked in without an appointment on a Saturday 45 minutes before closing. You didn't want to take it to the emergency clinic because they are too expensive. The cat unfortunately died because of your extreme delay. And to top it off, you stiffed us on the bill. I do have a name for you and it certainly isn't "one of our best clients". And since you are also a personal friend of the vets, I think it's time for someone to tell you, you've been mispronouncing his name.

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  20. Non-certified vet tech here...
    "Why sure we can board your dog again like you do at least once a month even though we don't usually board. Why do we do it then? Well, because he's a 14 year old blind, diabetic dog that requires 2 eye medications, a steroid, constant cleaning of one eye that's sunken in so far you can't even tell it's there, and has to practically be force fed because he wanders around the kennel knocking his food and water over ALL. THE. TIME. and no one else wants to handle all that. In all honesty though, it's time to let go and put him out of his misery. Oh, you won't do that and would rather have us watch him every couple weeks? Great."
    "Why yes you did wait way too long to tell us about the fact that your dog can reach around his e-collar to get to his sutures. What? No, we can't just staple it back together because of its location and the fact that he has a huge infection going in the wound now. And yes he's going to have to go back into surgery so we can fix it again, and yes we are going to have to charge you full price for the surgery because you screwed up. Your money issues are not my responsibility."
    -.- Some people have absolutely no common sense.

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