I had the delightful pleasure of speaking with a "pharmacy representative" at Pet Care Rx today. My client, Mrs. Ina Hurry needed medication for her "Cherub" ASAP. "Cherub" usually gets Medication, X mg, BID; however the pharmacy request came in for Y mg. No problem, mistakes occur. I call up Pet Care Rx and ask, as the prescribing authority, to change the dosage and fax the updated prescription back to me so I could authorize it.
The "pharmacy representative" told me that she would have to get the client's authorization for the update on dosage. I chuckled a bit and said "I'm the prescribing veterinarian, I'm the one who says how much medication 'Cherub' needs. Clients may be mistaken. Just fax me the new request." The rep continues to say that I am not authorized to make changes to the prescription. Welcome to the world of online pharmacies, where clients make all the calls and veterinary authorization is not needed.
ME: It is the job of your pharmacist to check that client requests match previously dispensed medications and if they do not, then the prescribing veterinarian should be called. Check your records, "Cherub" has only been on X mg, NOT Y mg. Your pharmacy license is on the line here.
REP: Cherub's never has had prescriptions here, or has multiple pet profiles, since I can't see old prescriptions in this profile"
ME: I'm staring at the prescription request from April (which was correct). Multiple profiles is not very effective at tracking prescriptions. I want to be transferred to the pharmacist.
REP: There are none available.
ME: I would like to be transferred to your pharmacist's voicemail, please.
REP: Goodbye! (click)
What....the...hell......I give up. Now I just have to sit back and wait for Mrs. Ina Hurry to call us, ranting and raving that we declined her "Cherub's" prescription request.
Well....off to tend to the Parvo positive puppy that just came in....why can't we cite owners for neglect when they don't vaccinate on time?
Please do your homework before using an online pharmacy!