A reader-colleague has shared:
I had a refreshingly unique client experience the other day. I was doing a recheck exam on a sweet little Boston, Minnie, that had been injured when she was mushed under a closing garage door. (She's doing very well, by the way.) Her owners were just about to leave when they said to me, "When we checked out the last time we were here our bill didn't seem right." I of course instantly had the heart racing feeling that we were about to become embroiled in an angry debate about the "ridiculous" cost of pet health care. The wife continued, "When we got the total it just didn't seem like it was high enough." The husband piped up, "We wanted you to check and make sure we didn't owe you any more money. It was less than the estimate you gave us and we didn't want to leave without paying the rest." I almost fainted! I happily explained that Minnie's injuries did not end up being as severe as they might have been, so that all I had estimated had not been needed. They seemed so concerned that I had not charged them enough, and I had to repeatedly assure them that all was well and that I was glad to not have had to charge them for some procedures and treatments because it meant Minnie had not had to endure them. I have never been told the bill was not high enough before and have my doubts I'll ever hear it again! I hope they have a lot of equally sweet friends and relatives they can refer to us in the future.Doesn't it feel good to read about clients who appreciate their veterinarians? I know it makes me feel good! I'm putting this into the virtual "you don't suck" file for all of us.
Thought a story about nice folks might brighten someone's day.