They are crawling out of the woodwork today.
My RBB just told me one of our clients phoned and needed to speak to me. Apparently this client was completely irate that when her husband picked up her dog after boarding, the dog was not sent home with a package of our house diet so that she could transition him back to his regular food slowly. No amount of explaining that this was not standard procedure seemed to calm the client down, and the client was apparently insisting on a prescription for the house diet, which the client could take with her elsewhere, because heaven forbid she ever give us one red cent ever again.
I did pick up the phone and call this client, but unfortunately (can you feel the sarcasm??) got voicemail. I left the following message:
Hi, this is Dr. VBB calling about Fluffy. I got a message that you wanted a prescription for our kennel diet. Unfortunately, I can't write a prescription for anything for Fluffy without examining him. We do feed Food X here at VBB Hospital and you are certainly welcome to purchase that from the food vendor of your choice. I wonder if perhaps there was some misunderstanding regarding Fluffy's dietary status, or regarding your request, because no one has ever made this kind of request in the twelve years I've been here at VBB Hospital. Please give me a call back at 1-800-VBB-HOSP if you have additional questions or concerns.
Either the client has no additional questions or concerns, or is not interested in addressing them, or has not gotten the message because we have not heard back.