I have children, and one thing I try to impress on them is how very important it is to be respectful of other people's time. I teach them that they should not be late for school, for example, because it is disrespectful to the teacher and the classmates, who are either wasting valuable time waiting for them, or wasting time repeating something they have already gone over. My kids seem to have internalized this message and they are pretty good about making sure they are ready to go places on time now.
I wonder if other people's mothers and fathers do not teach their children this lesson, or if more people just really are that selfish these days....
I'm writing this on a Saturday night. I don't spend Saturday mornings with my family. I spend them with my patients, because I know how many of their owners are simply not able to take time off from work to get here during the week, and I want these pets to receive care. There are of course a finite number of these Saturday appointments. I'm not giving up my entire weekend with my children and spouse!
The 9:00 AM appointment today was for a "new puppy, 8 wk old pit bull." I was pretty excited to see it. But at 9:15, my receptionist decided to call the owner. Here's how that went down:
Receptionist: Hi, this is Katie at VBB Animal Hospital. We had an appointment for NewPup down for 9 AM today, were you planning to come in or...?
Owner: Oh. I thought that appointment was for 11 AM.
R: No, we had that down for 9 AM. Would you like me to reschedule it for 11 AM? That slot happens to be open.
O: No, I'm not sure yet if we are actually coming in at all. I'll call you back if I want the 11 AM, otherwise, just forget it.
R: OK, well, if you do want it, please call, or if you'd like to make an appointment for another day, that's fine too. Thanks anyway! Bye.
Really? I would be so very disappointed in my children if they treated someone this way. It's just the height of rudeness and so disrespectful, not only of my time, but the other patients who could have had that appointment at 9 today...