Not sure how many of you have seen this article, but it's so well written and accurate that it needs to be shared. It applies to most professions, I think, in this day and age.
First Do No Harm (Not First, Do Not Disappoint)
I'm posting this after getting a bad review online from an owner who didn't appreciate that I was honest about the behavior issues in his young dog. He never trained him or neutered him or vaccinated him, (he was over a year old and had never been to a vet) and when he lunged at my staff and tried to bite them, our "restraint" of him for our protection was "too much". (muzzle and 3 technicians) Somehow we "caused harm" towards HIM. Not his pet, but HIM. The result? Blasting us online.
(side note: pet was not injured at all. We know how to restrain idiot dogs. But my techs got scratched and pooped on and pissed on. We ALL know this scenario.)
I truly feel that there needs to be a backlash from MDs and DVMs. We've taken enough. We've had enough. This isn't "the customer is always right" anymore. It's turned into "if you piss off the customer they feel they can bash you and try to ruin your career because they had an experience they didn't feel was pleasant" even when the situation was entirely their fault.
Threw someone out of my clinic this week after this slime of the earth had the nerve to tell me how awful I was - to my face - because I 1.) told her all of the things wrong with her pet 2.) told her many of the things could be easily treated and 3.) suggested she actually consider doing something for the health of her pet. Somehow that meant it was my fault and she started screaming at me and calling me names. I guess she wasn't interested in hearing that extreme hair loss, severe oral disease and ingrown toenails (into the pads) are things we can actually, oh, I dunno, do something about?
So I kicked her sorry ass out, and I'm contemplating calling animal control on her for neglect. (oh but then I might be accused of extortion.)
It's not worth it to have to defend yourself on a daily basis; it's not worth it to be insulted every single day when all you're trying to do it help people. We've given the "customer" too much power now, and a backlash against the public needs to be organized.
I imagine MDs have it even worse.
Dr. Grumpy, my hat is off to you.