Yes, we're a jaded, cynical bunch. We've heard a lot of the muttering about how we are a bunch of bitter, burned out, bad-example-setters. Whatever.
I read this blog post today. The pharmacist author experienced an unexpected kindness from his patient, in return for something he'd done that he really hadn't considered a big deal at all.
The post reminds me of something that happened in my work life recently. Some people brought in their elderly, decrepit pet in terrible shape, actively dying, and I put him down. I didn't think too much of it. I told the people how sorry I was. Even though I had people waiting for scheduled appointments, I took the extra ten minutes to talk to these people and tell them that yes, I did think they had done the right thing. I even let them hug me on their way out - both times that they came back in to thank me again, tears in their eyes.
They were so grateful for what seemed so little from me. I did not really feel like I'd done anything extra special. They sent me a lovely notecard the following week, too. I'm keeping it in my "I don't suck" file.