The VBB mailbag has been filling up! Thank you so much for your submissions and your kind words. This comes to us courtesy of Dr. Anna Moollover:
First let me start by saying since I found your blog, I read it daily. Nice to know we are not alone in our aggravations. Keep up the good work, I LOVE it!
Secondly I have a story for you. Its a rant, I apologize, but its something we see a lot of in this area; kind of like a drop off, but the its the friend bringing in because the owner can't/won't take the dog to the vet themselves.
I had a client that came in with "his" dog for skin problems. Pretty obvious it was mange, nothing else remarkable on physical. The so-called owner okays a skin scrape, loaded with demodex. Go in the room, start discussing treatment options, costs, etc. After I get done, he pulls out a cell phone, starts dialing, and says "Here, talk to the real owner and tell them what you just told me." WHAT?!? I thought I was already doing just that.
I have a pet peeve of talking on cell phones due to reception, poor hearing, and who knows what is on someone else's phone, so I called the owner from the clinic and go BACK thru the entire spiel. She then okays a heartworm test, so I have to call her back with the results. She decides on a treatment plan, okays the cost. The friend who brought the dog in goes to pay and refuses to pay that amount. By this time, I'm ticked, so I asked the receptionist to call the owner yet again and get payment over the phone. This constantly having to call an owner and get permission for tests and treatments end up making this appointment last 3 times as long as it could have if the owner would have just come along. Moral of the story: take your own dadgum dog to the vet. We really don't like having to call you because coming in was such an inconvenience to you.
Thanks again for the blog y'all. It really is a joy to read.
Dr. Moollover, thanks again for your support!
Oh, and just because I'm enjoying this so much, let me point you at this little gem. You're welcome!