Monday, January 9, 2012
There Will Be A Test
I take a ton of time to educate clients. I think some of my clients hear what I am saying and many do not. Just in case, I write most of it down for the clients to look at later. This is usually helpful for that client who is continually texting or talking over me on the cell phone or asking me another question while I am still answering the previous question. I finally understand: America does NOT want to hear what I have to say. That really makes me crazy because 1. Clients are pissed if you don’t explain everything and 2. Clients are paying me to tell them information. 3. Clients don’t hear what I tell them. How can this equation ever balance???
Example: Clients Mr. and Mrs. Lapdog bring in Buffy in for routine visits and anytime Buffy is itchy. Buffy stays itchy, so we see them about once every six weeks. Well, until recently. Buffy is now going to another vet and they would like records, no problem, we send the six volume saga to the new vet. We will miss Buffy but not all those hours discussing allergies, their cause and their management. Wow, look, we discussed a food trial for possible food allergies in 29 of your 57 visits but you always said you couldn’t stop feeding Buffy table food because he will not eat dog food. It was so nice of you to call back and tell us that your new vet figured out that Buffy had food allergies and that he is doing well now that he is on this special dog food.
Makes me wonder if I should start by administering a test after each visit? Maybe I could record everything I say and then sell the client the recording when they call back the first of six times to ask again about what I just told them. Perhaps the technology to make everyone remember everything does not yet exist. Until it does, I will continue to do my best and day dream about a career where I just work with test tubes in a very quiet laboratory. And in my day dream, I only talk to two people per day and it doesn’t matter what I say to them…they don’t care.
at 2:44 PM